Shipping & Returns

Fast, reliable Shipping

We ship all orders to customers in the United States from warehouses located in the U.S. and Canada.

• Processing time: 1-2 business days.
• Shipping time: 3-7 business days via USPS, UPS, FedEx or Canada Post.
• Tracking: All orders include tracking, which will be provided once your order has been shipped.

Easy Returns

We want you to love your purchase. If something isn’t right, we offer a 30-day return window on eligible items.

Return eligibility:

• Item must be unused, unwashed, and in original packaging
• Proof of purchase is required
• Returns must be initiated within 30 days of delivery

Please note:

• Some items, including large equipment, hygiene products, or final-sale items, are not eligible for return
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Once your return is received and inspected, refunds are processed to the original payment method within 5–7 business days.
  
  

Defective or Incorrect Items

If your item arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right.

Our Approach

AlturaMarket is built on trust, transparency, and carefully curated products.
If there’s ever an issue, our support team will work with you to find a fair solution.

If you have any questions about shipping or returns, please contact us at 
support@alturamarket.com