FAQ

Orders and Shipping

Do you offer free shipping?
Yes, we offer free shipping on all U.S. orders. There are no hidden fees at checkout.

How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 3-7 business days. You will receive tracking number as soon as your order ships.

Where do you ship from?
We work with trusted North American suppliers and fulfillment partners to ensure efficient shipping and reduce delivery times whenever possible.

Orders

Can I change or cancel my order?
If your order hasn't shipped yet, please contact us as soon as possible. We will do our best to accommodate your request.

How do I track my order?
Once your order ships, you will receive an email with tracking information so you can follow the delivery every step of the way.

Returns and Support

What if there's an issue with my order?
If something isn't right, please  reach out to us. We are here to help and will work with you to resolve the issue promptly.

What is your return policy?
Unused items may be returned within 30 days of delivery for a refund or replacement.
Please note that return conditions may vary slightly depending on the product. Full details are always available on our Shipping & Returns page.

How do I start a return?
Email us at support@alturamarket.com with your order number and the reason for your return. Our team will guide you through the next steps. 

Products

How do you choose your products?
We carefully curate practical, well-designed products that serve a real purpose. Every item is selected for quality, durability and everyday usefulness.

Do you test your products?
We work with reliable suppliers and select items based on quality standards, materials  and customer experience.

Contact

How can I reach you?
You can contact us anytime at support@alturamarket.com. We typically respond within one business day (often sooner).